The Sound of Vinyl

Browse through the different sections of the site looking at the products available. When you see something you want to buy, you'll notice an “Add to Basket” button or “Preorder” button next to it. Clicking on that button will put one copy of that item into your shopping basket. The number of items in your basket will increase each time you add something.

If you click on the “Show Basket/Basket” link or “Basket/Shopping Cart” Icon or “X items for £x.xx” link in the top right of your screen, you can see what you've got in your basket and how much it will cost you. If there's an item you no longer you want you can remove it. Once you've selected everything you would like to purchase, click “Checkout” - this will prompt you to log in with your Universal Music Direct Limited account. You can create an account if you don't already have one by selecting the 'New Customer' option. You will then be taken to the review order page where all of your order details are displayed for you to check before selecting to 'place order' and enter your payment details.

You need to select your country from the menu to see all the payment methods available to you. Follow all of the instructions regarding your chosen method of payment. After you have completed the payment page, you will be shown the confirmation page where you are given an order number which you can use to check your order status in your 'order history'.

We should be able to cancel your order or any item from your order providing we haven't already dispatched it to you. Just enter your request below and we will do our best to action it before it goes to our warehouse. We are not able to cancel your order once it's been processed.

Just enter your request below and we will do our best to action it before your order goes to our warehouse. You can update the delivery address for any future orders by going to your account here.

If you have a query about payment for an order please contact us below. We accept all major credit and debit cards along with Paypal. All the available payment methods for your country will be displayed when you get to the payment page.

The stock status for all products is displayed on the product detail page before you place your order.

In stock

The product is in stock and ready to be dispatched.

Preorder

The product is available to buy but hasn't been released yet. Orders for the product will be dispatched on the release date.

Dispatch in 3-14 days

The item is out of stock. We have to order it in from our supplier before we can send it to you.

Back in stock soon

Currently not available to purchase.

We frequently offer products that are signed by the artist(s). Unfortunately the number of copies are always very limited which means we cannot guarantee that every customer will receive the signed version. In these instances, orders are selected on a random basis, unless otherwise specified.

Please be aware that multiple orders/copies for signed goods may not be completely fulfilled and the quantities may be changed. This is in the interests of fairness and makes the chance of receiving a signed copy as equal as possible for all of our customers.

The DVDs we sell are PAL format, Region 2, unless stated otherwise. You should refer to your DVD player's instruction booklet for confirmation of your player's regional settings. DVDs vary according to both format and region, so unless your machine is multi-region / multi-format, or can be converted to handle multi-region / multi-format, you should check that both the format and the region of the DVD match the settings on your player and that the format matches your television.

PAL is the standard format for the UK, Europe, Australia, New Zealand, Africa and Asia (excluding Japan). NTSC is the standard format for USA, Canada, Central and South America, Japan and the Caribbean.

Region 1

USA and Canada

Region 2

Europe, Japan, South Africa and the Middle East

Region 3

South East Asia and East Asia

Region 4

Australia, New Zealand, Central and South America and the Caribbean (there is also a significant penetration of Region 1 players in all these regions, except Brazil)

Region 5

Africa (excluding South Africa), India, Russia, North Korea and Mongolia

Region 6

China

Region 0

These are un-coded discs and should play on any DVD player.

The blu-ray discs we sell are region B format unless stated otherwise. The blu-ray regions are as follows

Region A

Includes most North, Central and South American and Southeast Asian countries plus the Republic of China (Taiwan), Japan, Hong Kong, Macau and Korea.

Region B

Includes most European countries, African and Southwest Asian countries plus Australia and New Zealand.

Region C

Includes the remaining central and south Asian countries, as well as the People's Republic of China and Russia.

You will be sent an email to let you know when your downloads are ready which contains a link to your order history where you can download.

If the product you ordered is defective and is covered under the manufacturers warranty, please contact the manufacturer direct rather than ourselves. You should be able find their contact details on the products documentation.

You can check your order status at any time by logging into your customer account and viewing your order history. Just go to the web site and click 'Log In' where you will be asked for the email address and password you registered with us when you placed your order. Here all of your orders with us will be listed.

You can view your order history by logging into your customer account where your order status will be displayed.

If the status of your order says 'No Payment Received' it will be cancelled by the system. Perhaps your shopping session may have been interrupted before you finished entering your payment details. If you wanted to pay by card, then you will need to place a new order on the website. Before you re-order please make sure that you haven't already placed another active order with us, as a new order can be created by clicking forward or back on your browser during the order process. An order is placed each time the 'place order' button is pressed regardless of whether payment details are entered or not.

If the status of your order says 'Pending', this means that we are awaiting stock from our supplier. If the product you ordered is a pre-order then the release date will be displayed.

If the status of your order says 'Processed', this means that your order should be on its way to you. You will be sent an automated email to confirm when the order has left our warehouse.

You will be sent an email to confirm when your order has been dispatched. Once you have received this, please wait until our expected delivery time has elapsed.

If you have chosen Standard Mail delivery please check if your local post office are holding the package for you. They may not have been able to fit your package through your letterbox and taken it for you to collect from the depot. They should leave a card to say that delivery has been attempted, but in our experience this doesn't always happen. If they return the package to us because you did not pick it up at the post office, the order will be returned to stock and you will be refunded for the goods less the postage and packing charge. If you still require the order then you would need to place a new order via the online store.

If you are not satisfied with any of the items you have received for any reason, we will be happy to issue a refund or a credit voucher for the cost of the items if we receive the returned items from you in the condition that they were sent, within 28 days of delivery to you. Please contact us below and wait for a response before returning item to us. Any returns should include a note of your name, order number and a brief explanation of your reason for returning the items. For your protection please ask the Post Office for a 'proof of postage receipt' when sending your items back to us. This proves you have sent the package back to us should the package get lost in transit. You will not be charged for this.

Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order without a proof of postage receipt.

If your items arrive damaged, we will either issue a credit voucher to you (including the postage and packing you were charged), or send you a replacement. We may ask you to return the damaged item to us before we can take further action. Please contact us below and we will tell you how to proceed.

If you aren't happy with an item you have received from us please contact us and we will give you the instructions for returning. We don't offer exchanges as such, but we will issue you with a credit voucher when we have received goods back to our warehouse. You can then use this credit voucher to place an order for the other item you'd like.

If you have received incorrect items in you order please contact us below. We will advise you on how to send back the items and replace them with the correct items.

If your order is returned to us because you did not collect it from the post office or because you made a mistake with your address, we will not be able to resend it to you. The order will be returned to stock and you will be refunded for the goods less the postage and packing charge as we are not responsible for non-delivery if you have entered your address incorrectly. If you still require the order then you would need to place a new order via the online store.